Georgina Figuerola · Barcelona · Remote

Administration and operations, end to end.

Administration & Operations. Process, documentation and incident management, and coordination across departments. I work remotely.

Email me LinkedIn

What I do

Processes and documentation

Quotes, invoices, authorisations and records. Every step of the process is logged and easy to find.

Incidents

Logging, follow-up and closure of each case, keeping the customer informed at every stage.

Cross-department coordination

The link between technicians, sales, logistics, administration and management, so the process moves forward and deadlines are met.

+5years managing remotely

16management apps used

250applications handled in a single hiring round

3working languages

Experience

June 2023 – presentINDIBA S.A.Barcelona

Technical service administration

Medical and aesthetic technology. Technical service for professional customers.

End-to-end administration of every service case: incident logging, equipment pick-up, quote, invoice and shipment, tracked in Dynamics and the ERP.
Control of the loan-equipment inventory so customers keep working while their device is repaired.
Coordination with technicians, logistics and administration to meet deadlines.
Customer queries by email and phone, followed through to case closure.

November 2021 – May 2023SEPAL, for the UOCRemote

HR administrative assistant (fully remote)

Support to the People department of the Universitat Oberta de Catalunya during faculty hiring periods.

Remote management of the selection of 250 associate lecturers in a single hiring round.
Posting vacancies on the UOC platform and external job boards, and email support to candidates.
Data-verification calls to every shortlisted candidate and interview scheduling.
Collecting and filing finalists' documentation; owner of the hiring-round mailbox from start to finish.

March 2015 – March 2021Clínica DermikBarcelona

Front desk manager

Dermatology and aesthetic medicine clinic.

Quotes, invoicing and insurer authorisations for aesthetic medicine and surgery.
Doctors' and operating-room schedules; cash and inventory in Salus.
Led the reception team and acted as the link between non-medical staff and Management for six years.
Customer service and conflict resolution.

February 2008 – December 2014Dicom EventsBarcelona

Production and purchasing · Document management

Production and purchasing department of an events agency.

Supplier and contractor document management with CTAIMA.
Requesting and comparing supplier quotes for each project.
Liaison between the design team, the communication agency and suppliers.
Travel booking and accreditation paperwork.

Tools

Microsoft Dynamics 365, HubSpot, in-house ERP, Outlook, Teams, Google Workspace, Factorial, Captio, Salus, Kimobox, CTAIMA, Excel and Word. AI assistants: ChatGPT, Claude and Copilot.

When a company uses a tool I don't know, I learn it on my own with documentation, tutorials and AI.

ChatGPTAI assistant ClaudeAI assistant CTAIMADocument management Emburse CaptioExpenses and travel FactorialHR GmailEmail and messaging Google WorkspaceCollaboration HubSpotCRM and ERP KimoboxQuality and ISO standards Microsoft CopilotAI assistant Microsoft Dynamics 365CRM and ERP Microsoft ExcelOffice suite Microsoft OutlookEmail and messaging Microsoft TeamsCollaboration Microsoft WordOffice suite SALUS (QSOFT)Clinic management WhatsApp BusinessEmail and messaging

Skills

Process management Document management Quotes and invoicing Incident management Inventory Cross-department coordination Remote work Català Castellano English

See all skills →

Education

Human Resources Management and Occupational Risk Prevention

UOC X – Xtended Studies, Barcelona

Labour relations, payroll and Social Security, occupational health and safety.

Executive Assistant

UOC X – Xtended Studies, Barcelona

Business organisation, team management, event organisation, information systems.

Higher Technician in Live Show, Radio, Film and TV Production

Politècnic Sant Ignasi Sarrià, Barcelona

Event planning and management, communication and audiovisual production.

A little more about me

Every year I take at least one long trip or outing to visit national parks and mountains.

Nature

National parks

Adventure sports

Reading

Board games

Video games

Yoga

Mystery series

Good food

And I love a rainy Saturday afternoon with a good book on the sofa.